General terms and conditions of sale

The general terms and conditions of sale are a rather complex legal document. Therefore, I've prepared a clearer summary for those who aren't lawyers, highlighting the main points. If you have any questions, please don't hesitate to contact me at cyril@editions-samarkand.com so we can clarify them.

The readable version of the main points

• CHANGES: What matters is what is displayed on the website at the time the order is placed. Therefore, if Editions Samarkand changes anything after you place your order (price, delivery time, payment terms, general terms and conditions of sale), this does not affect you.
• REFUNDS: On all products, you have at least a one-month money-back guarantee, which doubles the standard 14-day legal requirement. On some products, this unconditional money-back guarantee can extend up to one year, or 365 days. To obtain a refund, please send me an email with your name and the product for which you would like a refund. Having your order number will expedite the process, and if you could kindly explain your reasons for the refund, I would appreciate it, although it is not required.
• PRICES: Prices are fixed and final, charged only once. All prices include all taxes. An invoice will be sent to you after payment. Accepted payment methods are credit cards, PayPal, bank transfers, and checks.
• CONFIDENTIALITY: Your personal data is protected and will never be sold or given away to anyone.

Product delivery

Physical products (CDs or books) are delivered by mail. Digital products (ebooks, audiobooks) are delivered via download. You will receive the download link after payment is received, and you have a one-month trial period and 10 download attempts by default. Of course, if you encounter any technical problems, please contact us.

Shipping rates vary considerably depending on the delivery zone and weight. Please note that if you enter an incorrect delivery zone, particularly for French overseas territories, your order will be cancelled.

Customer service

Full version

Article 0 - Contact Information

Samarkand Editions
25 Boulevard de Bonne Nouvelle
Tel: 07 61 35 20 00

President :
Cyril Godefroy
Email cyril@editions-samarkand.com

Article 1 - Purpose

These General Terms and Conditions of Sale apply automatically, without restriction or reservation, to all sales concluded by the company Editions Samarkand (hereinafter referred to as the "SELLER") with consumer or non-professional buyers (hereinafter referred to as the "CUSTOMER"), wishing to acquire the products offered for sale by the SELLER on its website http://editions-samarkand.com.

The Seller reserves the right to modify the terms of sale at any time. In this case, the applicable terms will be those in effect on the date the order is placed by the Customer.

Article 2 - Force majeure

The obligations stipulated in these General Terms and Conditions of Sale shall be suspended in the event of force majeure as defined by French case law. The respective obligations of the parties shall initially be suspended for the entire duration of the event, with the exception, however, of the obligations stipulated in Article 14 and the Appendix.

The affected party shall keep the other party regularly informed by electronic or postal means of the prognosis for the suppression or restoration of this case of force majeure.

Should this suspension last more than 30 days, the contract may be terminated automatically by either party upon sending a registered letter with acknowledgment of receipt. The Seller and the Client will then no longer be bound by their obligations, except those arising from Article 14 and the Appendix, without any compensation of any kind being due from either party.

Article 3 - Product Characteristics

The Product is the one chosen by the customer from the choices offered on the presentation page at the time of the Customer's visit to the Site.

If the Customer feels that there is insufficient information regarding the nature and qualities of the Product, they may request a more detailed description by submitting specific questions to the Seller by mail or email (see Contact Information in Article 0). The Seller undertakes to respond within 72 hours.

Before ordering, the Customer must verify that they have and can use the necessary tools to enjoy the Product: ZIP file decompression software (for example, 7-Zip, available for free download from the website http://www.spiroo.be/7zip/), PDF file reader (for example, Adobe Reader, available for free download from the website http://www.adobe.com/fr/)...

The product images displayed on the Site are not contractual. Depending on the chosen package, the images may be simple representations of the product, particularly in the case of downloadable products, for which there is no physical version.

Article 4 - Tariff

The prices shown on the sales page are in euros including VAT.

Each order, regardless of its origin, is payable in euros. The sale is per item and does not involve any recurring billing, except for the possibility of payment spread over several monthly installments, if the Customer has chosen this option.

The Seller reserves the right to change the price at any time, it being understood however that the price appearing on the sales page on the day of the order will be the only one applicable to the Customer.

Customers located outside of mainland France are advised to inquire about any import duties or taxes that may be applicable in their case, and will be responsible for declaring and paying them.

Article 5 - Payment Terms

Payment is due upon ordering.

Failure to pay may result in the suspension of the order at the seller's discretion.

If the customer chooses to pay by credit card, the payment will be processed through the secure Stripe.com website. The payment site uses the SSL protocol, ensuring that card information remains confidential. The payment provider will not store card information but will request authorization directly from the various credit card companies.

If the customer chooses to pay via PayPal: Payment will be processed through the secure PayPal.com website (PayPal Europe S.à rl & Cie, SCA 22-24 Boulevard Royal, 5th floor, 2449 Luxembourg), which uses the SSL (Secure Socket Layer) protocol. This ensures that the transmitted information is encrypted and that no third party can access it during transmission over the internet. The Seller cannot be held liable by the Customer for the consequences of any misuse of the PayPal.com website, nor for any inaccessibility of the website should such an event occur.

For payments by credit card and Paypal account, the customer's account will be debited immediately.

For payments by check, bank transfer or postal order, the order will be validated upon receipt of payment.

After payment is validated, the customer receives an electronic invoice by email.

Article 6 - Geographical Area

Payment by credit card or Paypal account is reserved for Customers whose country of residence is authorized by the service providers Stripe or PayPal.com (approximately 140 countries - see the list on the PayPal.com website).

Residents of other countries and customers who do not wish to use Stripe or PayPal.com must use another method offered: cheque in euros or bank transfer in euros.

Article 7 - Order

The Customer acknowledges having verified the suitability of the Product to his needs and having received from the Seller all the information necessary to enter into this commitment with full knowledge of the facts.

The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.

The Client must provide their postal and tax residence details honestly and truthfully.

The Customer declares that the bank account associated with the payment card or the PayPal.com account that he/she uses when making the payment is his/her own or that he/she has the legitimate authorization from its owner to use it.

The Customer, who wishes to purchase the Product, must:

- Click on the order link located on the sales page, then fill in the order form with your complete and accurate contact details.

- confirm your order after checking it;

- make the payment using the method he has chosen (credit card, Paypal, check or bank transfer).

Payment of the order on the Stripe website, or PayPal.com, or by any other means after prior agreement, implies acceptance of these terms of sale, acknowledgment of having full knowledge thereof and waiver of any right to invoke one's own terms of purchase or other conditions.

Payment for the order on the Stripe or PayPal.com website constitutes order confirmation. Receipt of a payment check also constitutes order confirmation.

After a reasonable period of 4 weeks and in the absence of payment, the order will be cancelled.

For the proper execution of the order, and in accordance with Article 1316-1 of the Civil Code, the Client undertakes to provide his true identification details.
The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 8 - Proof of the transaction

All data provided and the confirmation recorded on the payment site will serve as proof of the transaction. The confirmation will constitute a signature and acceptance of the transactions carried out.

Article 9 - Delivery

Physical elements

The Seller undertakes to ship the order(s) within 3 business days for books already in stock following payment confirmation by the Customer. Other books are printed on demand, and the delay before shipment may be up to 10 days.

The physical product(s) is/are shipped via standard postal service. Packaging and postage costs are borne by the Seller.

The Seller guarantees a maximum delivery time of 3 weeks following shipment of the product. If the customer has not received their product(s) after a period of 3 weeks following shipment by the Seller, the Seller undertakes to ship a new copy of the product(s) to the Customer, up to a maximum of 2 copies shipped in total.

In all cases, if the customer has entered the delivery address incorrectly and the shipping costs do not correspond to those normally applied for the delivery location, the order will be cancelled.

Digital elements

Digital items are delivered electronically, and only electronically, unless otherwise agreed with the Seller before ordering.

Delivery consists of sending an email containing a link to download the digital files. The Customer must click on this link to access the Product download area, then download the Product in order to use it.

This email is sent to the Customer at the email address they provided when placing their order on the seller's website. The Customer must therefore ensure that this email address is valid and functional and that their inbox is accessible. The download link is sent automatically.

If the Customer does not receive this email, they must contact the Seller by mail, email or telephone (see Contact Information in Article 0) to arrange another way to send the download link.

In the event of a technical incident, the Seller undertakes to make every effort to deliver the Product to the Customer manually and by email as soon as possible, failing which the contract will be terminated and the sums paid will be refunded.

By placing an order, the Customer declares that he has previously verified that his email address is valid and that his email inbox is accessible.

If the Customer is unable to use email to receive the download link for the Product or if their email inbox is inaccessible, they must inform the Seller before ordering or within 72 hours after payment validation on the PayPal.com website, by mail or email (see Contact Information indicated in Article 0).

Article 10 - Order Confirmation

The Seller will send an email confirming the order, containing a link to download the Product (see Article 9). This email is sent automatically by the e-commerce system used on the Site to the email address provided by the customer.

Article 11 - Reimbursement

The Customer has a period of thirty (30) days from the date of delivery to exercise their right to a refund.

Products with a 365-day money-back guarantee are marked as such on the website.

All refund requests must be made by mail or email to one of the addresses indicated in Article 0.

In the event of a request, the Seller and/or its affiliates undertake to reimburse the Customer within five working days from the date of receipt of said request, according to the terms which will have been agreed upon beforehand with the Customer, without any condition other than the return of the physical products and the destruction of the digital files by the Customer.

The seller reserves the right to decide by what means they will reimburse the Customer who has requested it.

In the case of a refund issued via Stripe or PayPal, the seller cannot guarantee the time it takes for Stripe or PayPal to credit the funds to the customer's bank account. If the customer requests it, the seller will provide a screenshot of their Stripe or PayPal account showing the refund via email, as proof of payment.

The Customer requesting a refund agrees on their honor to cease using the Product and to destroy all digital copies in their possession, effective immediately upon receipt of the refund. The Customer agrees to return any physical product received to the Seller at their own expense.

For all other payment methods, the refund will be issued via bank transfer. The customer is required to provide their SEPA bank details to receive the refund. Bank charges may apply and will be the customer's responsibility.

Article 12 - Seller's Commitments

The Seller undertakes to take all necessary care and diligence to provide a quality product and service in accordance with industry standards and best practices, particularly in communication with the Customer.

The Seller undertakes to take all reasonable precautions to ensure the physical protection of the Customer's personal data and to ensure its confidentiality.

Article 13 - Responsibility

The Seller is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet, such as data loss, intrusion, viruses, service interruptions, or other unintentional problems.

The Product complies with current French legislation and applicable standards in France. The seller cannot be held liable for non-compliance with the legislation of the country where the Product is delivered. It is the Customer's responsibility to check with the local authorities in their country of residence regarding the permitted uses of the Product they intend to order from the Site.

The Seller shall not be held liable for non-delivery of the Product if the Customer's email address provided on the PayPal.com payment site or by any other means is outdated or invalid, or if the Customer's email inbox is inaccessible or non-functional. If the Customer does not receive the order confirmation email containing the Product download link, they must follow the instructions given in Article 9.

Article 14 - Intellectual Property

All elements of the Site, including the Product and its annexes, are and remain the exclusive intellectual property of the seller.

Unless explicitly stated otherwise on the Site, no one is authorized to reproduce, exploit, redistribute, or use in any way whatsoever, and by any means whatsoever, in whole or in part, any elements of the Site, whether editorial, software, sound or visual.

Article 15 - Personal Data

The Seller undertakes that the collection and processing of the Client's personal information, carried out on the Site, will be done in accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, known as the "Data Protection Act".

The recorded information will not be transferred without the Client's prior consent.

In accordance with Article 34 of the "Data Protection Act", the Seller guarantees the Customer a right to object to, access, rectify and delete personal data concerning him/her.

The Customer may exercise this right by post or electronically (see Contact Information indicated in Article 0) by indicating their first name, last name and email address.

Article 16 - Archiving and Proof

The Seller will archive the transaction data on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.

The seller's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

The Client may access the archived data by making a request electronically or by post (see Contact Information indicated in Article 0).

Article 17 - Unwritten Clause

If any of the conditions herein should prove to be invalid, said clause shall be deemed unwritten but shall not invalidate the rest of the general terms and conditions of sale, which shall therefore remain fully valid.

Article 18 - Dispute Resolution

These online sales conditions are subject to French law regardless of the place of use or acquisition.

In the event of a dispute concerning the interpretation or execution of these terms of sale, and failing an amicable agreement between the parties, the French courts shall have sole jurisdiction, notwithstanding multiple defendants or third-party claims.

Appendix: User License Agreement

By indicating his acceptance of these General Terms and Conditions of Sale, the Customer signifies his consent to the terms of this License Agreement.

The terms of the General Terms and Conditions of Sale above also apply to this License Agreement, which is only an annex thereto, and will not be repeated below.

If you disagree with these terms, you should not purchase the Product.

Article A1 - Permitted Uses and Modifications

The Seller grants the Customer a non-exclusive, non-transferable, revocable license to use the Product and accompanying documentation in accordance with the terms set forth in this contract.

The Client has the right to:

- download, view, use, reproduce the Product for personal or professional purposes only

Article A2 - Prohibitions

The Client does not have the right to:

- To distribute, sell, rent, sublet, give away, lend, provide a copy of, or allow the use of the Product, in its original form or in a modified form, to anyone and to anyone, in any form whatsoever, without the Seller having given prior written permission;

- Using the Product on a site that is contrary to French law.

All rights, titles, interests and all copyrights relating to the Product, and documentation, and any copies made by the Customer remain the property of the Seller.

Any loan, rental, subletting, assignment or transfer of any copy of the Product or any of its components not authorized in writing by the Seller shall be considered void.

Article A3 - Termination

Failure to comply with the conditions set forth in Articles A1 and A2 will result in the termination of the contract and its automatic and unilateral cancellation without notice. The Seller will inform the Customer, who must immediately destroy all files downloaded from the Site and cease using the Product.

The Client is permitted to terminate this contract at any time without notice by immediately destroying all files downloaded from the Site.

In all cases of termination, the Client must immediately destroy all files downloaded from the Site and cease using them.

In the event of termination of the contract by the Client, after the maximum refund guarantee period of 365 days, no refund will be issued.

Privacy Policy

We also follow the principles of California law known as CCPA .